Credit Unions & CUSOs

We operate as an extension of your credit union, providing exceptional service to your members.
Everything we do says we care.

Service You Can Count On

Although we work with all types of lenders, our roots began with credit unions. We truly understand the exceptional level of service you provide to your members, and we will treat them just as you would.

We also have extensive experience with Credit Union Service Organizations (CUSOs). We understand the unique needs you have in providing service to your credit union partners and their members.

Midwest Can Help You

  • Enhance member service and maximize retention
  • Offer your members industry-leading technology

  • Maintain compliance and minimize risk
  • Improve operational efficiency through economies of scale
  • Grow and expand without hiring additional staff

Let’s Get Started

Midwest provides all of the subservicing functions below and more…

Loan Administration

  • Customer service/call center operations
  • New loan boarding/setup
  • Escrow administration – real estate taxes
  • Escrow administration – insurance
  • Payment/Payoff processing
  • Special loans
  • Document control

Business Administration

  • Quality control/quality assurance
  • Internal, external, regulatory audit
  • Business analytics
  • CFPB vendor management oversight and CMS
  • Vendor reporting
  • Client partner annual due diligence

Client Relations

  • Primary contact for all client partners
  • New client partner set-up
  • New client “kick-off” calls
  • Conduct servicing meeting with client partners monthly or quarterly
  • Perpetual training and support
  • Assist with client partner report requests

Default Administration

  • Collections
  • Loss mitigation and loan modifications
  • Bankruptcy
  • Foreclosures
  • Claims
  • Electronic Default Reporting (EDR)

Investor Remittance & Reporting

  • Remits and reports GSE on behalf of client
  • Custodial account reconciliation
  • Detailed monthly billing statements including ancillary revenue sharing
  • Customized reporting
  • Monthly reconciliation support

Additional Benefits

  • Compliance
  • Interim Subservicing
  • Private Label Services
  • 24/7 access to your loan data through