Community Banks
We understand the relationships you have with your customers and communities.
We believe that our success is based on your success.
Friendly, Responsive Service
We understand that community banking is all about service and relationships. We support you and help you to deliver exceptional customer service to your borrowers.
Midwest Can Help You
Let’s Get Started
Midwest provides all of the subservicing functions below and more…
Loan Administration
- Customer service/call center operations
- New loan boarding/setup
- Escrow administration – real estate taxes
- Escrow administration – insurance
- Payment/Payoff processing
- Special loans
- Document control
Business Administration
- Quality control/quality assurance
- Internal, external, regulatory audit
- Business analytics
- CFPB vendor management oversight and CMS
- Vendor reporting
- Client partner annual due diligence
Client Relations
- Primary contact for all client partners
- New client partner set-up
- New client “kick-off” calls
- Conduct servicing meeting with client partners monthly or quarterly
- Perpetual training and support
- Assist with client partner report requests
Default Administration
- Collections
- Loss mitigation and loan modifications
- Bankruptcy
- Foreclosures
- Claims
- Electronic Default Reporting (EDR)
Investor Remittance & Reporting
- Remits and reports GSE on behalf of client
- Custodial account reconciliation
- Detailed monthly billing statements including ancillary revenue sharing
- Website and customized reports
- Monthly reconciliation support
Additional Benefits
- Compliance
- Interim Subservicing
- Private Label Services
- 24/7 access to your loan data through subservicer.com
