Privacy Notice.

Federal law requires us to tell you how we collect, share, and protect your personal information. Our privacy policy has not changed and you may review our policy and practices with respect to your personal information below, or we will mail you a free copy upon request if you call us at 800.262.6574.

 

FACTS

Rev. 08/2025

WHAT DOES Midwest Loan Services, a division of University Bank DO WITH YOUR PERSONAL INFORMATION?

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and Income
  • Account Balances and Payment History
  • Account Transactions and Credit Scores
  • Contact Information (e.g., name, sex, age, date of birth, email address, mailing address, telephone number, driver’s license, passport, and/or other government issued ID numbers)

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Midwest Loan Services chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Midwest Loan Services share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
No We don’t share
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
 No We don’t share
For our affiliates’ everyday business purposes—
information about your creditworthiness
 No We don’t share
For non-affiliates to market to you  No We don’t share

Questions?

Call 1-800-262-6574 or visit www.midwestloanservices.com

 

You can review your account information by logging into your online account or calling our Customer Service number. If your account information is incomplete, inaccurate or not current, please contact us at the number above or by mail at P.O. Box 209, Hancock, MI 49930 for information on how to make the appropriate changes.

Who we are

 
Who is providing this notice? Midwest Loan Services, a division of University Bank. P.O. Box 209, Hancock, MI 49930 

What we do

 
How does Midwest Loan Services protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Furthermore, annual information security training is provided to all employees.

How does Midwest Loan Services collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or apply for financing
  • Give us your income or provide employment information
  • Provide your mortgage information
  • Give us your contact information

We also collect your personal information from other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

 
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Midwest Loan Services does not share with our affiliates
Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Midwest Loan Services does not share with non-affiliates so they can market to you
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Midwest Loan Services doesn’t jointly market

Other important information

State law – You may have other privacy protections under state laws; we will comply with all applicable state laws with regard to our information sharing practices. We don’t allow unauthorized publishing or disclosure of people’s non-public contact information.

  • California residents only – In accordance with California law, we will not share information we collect about you with companies outside of our corporate family, except as permitted by law, including, for example, with your consent or to service your account. We will limit sharing among our companies to the extent required by California law. For details on the privacy rights of California residents, you may obtain a copy of the California Privacy Rights Act (CPRA) Policy by visiting our website university-bank.com; by writing to us at Midwest Loan Services, a division of University Bank 2015 Washtenaw Ave Ann Arbor, MI 48104 ATTN: Privacy Department; or by calling us at 1-800-368-7987.
  • Nevada residents only – We are providing you this notice under state law. You may be placed on our internal Do Not Call List by calling Customer Service at the phone number shown below. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; email: aginfo@ag.nv.gov. For further information please contact: Midwest Loan Services, a division of University Bank 2015 Washtenaw Ave Ann Arbor, MI 48104 ATTN: Privacy Department; Phone number: 1-800-368-7987; or go to our website university-bank.com/contact-us.
  • New Mexico, North Dakota and Vermont residents only – Per state law, we have automatically opted you out of the sharing of your
  • Vermont residents only – In accordance with state law, we obtain your consent before accessing your credit report and use it only for the purpose for which you consented. We do not share your information, except to process transactions or to provide services you have requested.

Note: Midwest Loan Services operates as a division of University Bank and maintains records for each mortgage loan for the periods prescribed by applicable federal and state laws and regulations. All loan records are stored in a secure manner. Confidential records are destroyed at the end of their retention period in a secure and confidential manner.

 

FACTS

Rev. 08/2025

(With Opt-Out)

 

WHAT DOES Midwest Loan Services, a division of University Bank DO WITH YOUR PERSONAL INFORMATION?

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and Income
  • Account Balances and Payment History
  • Account Transactions and Credit Scores
  • Contact Information (e.g., name, sex, age, date of birth, email address, mailing address, telephone number, driver’s license, passport, and/or other government issued ID numbers)

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Midwest Loan Services chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Midwest Loan Services share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes—
information about your transactions and experiences
Yes No
For our affiliates to market to you Yes Yes
For our affiliates’ everyday business purposes—
information about your creditworthiness
Yes Yes
For non-affiliates to market to you Yes Yes

To Limit Sharing

 

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions?

Call 1-800-262-6574 or visit www.midwestloanservices.com

You can review your account information by logging into your online account or calling our Customer Service number. If your account information is incomplete, inaccurate or not current, please contact us at the number above or by mail at P.O. Box 209, Hancock, MI 49930 for information on how to make the appropriate changes.

Who we are

 
Who is providing this notice?

University Bank dba Midwest Loan Services

P.O. Box 209 Hancock, MI 49930

What we do

 
How does Midwest Loan Services protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Furthermore, annual information security training is provided to all employees.

How does Midwest Loan Services collect my personal information?

We collect your personal information, for example, when you:

  • Open an account or apply for financing
  • Give us your income or provide employment information
  • Provide your mortgage information
  • Give us your contact information
Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

 
Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

Our affiliates include Ann Arbor Insurance Centre, Inc., UIF Corporation, University Home Loan, LLC and Hyrex Servicing, LLC.

Non-affiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

Non-affiliates we share with can include financial services companies such as LPL Financial, LLC, Credit Union Trust, and others as well as non-financial companies.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Our joint marketing partners include financial services companies such as LPL Financial, LLC, Credit Union Trust and others.

Other important information

State law – You may have other privacy protections under state laws; we will comply with all applicable state laws with regard to our information sharing practices. We don’t allow unauthorized publishing or disclosure of people’s non-public contact information.

  • California residents only – In accordance with California law, we will not share information we collect about you with companies outside of our corporate family, except as permitted by law, including, for example, with your consent or to service your account. We will limit sharing among our companies to the extent required by California law. For details on the privacy rights of California residents, you may obtain a copy of the California Privacy Rights Act (CPRA) Policy by visiting our website www.university-bank.com by writing to us at University Bank dba Midwest Loan Services 2015 Washtenaw Ave Ann Arbor, MI 48104 ATTN: Privacy Department; or by calling us at 1-800-368-7987.
  • Nevada residents only – We are providing you this notice under state law. You may be placed on our internal Do Not Call List by calling Customer Service at the phone number shown below. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; email: aginfo@ag.nv.gov. For further information contact: University Bank dba Midwest Loan Services 2015 Washtenaw Ave Ann Arbor, MI 48104 ATTN: Privacy Department; Phone number: 1-800-368-7987; or go to our website www.university-bank.com/contact-us.
  • New Mexico and North Dakota residents only – Per state law, we have automatically opted you out of the sharing of your
  • Vermont residents only – In accordance with state law, we obtain your consent before accessing your credit report and use it only for the purpose for which you consented. We do not share your information, except to process transactions or to provide services you have requested.
   
To Limit Our Sharing

Mark any/all you want to limit:

Do not share information about my creditworthiness with your affiliates for their everyday business purposes.

Do not allow your affiliates to use my personal information to market to

Do not share my personal information with non-affiliates to market their products and services to me.To Limit Our Sharing

 

Name_______________________________________________________

Address_____________________________________________________

City, State, Zip________________________________________________

[Account #]___________________________________________________

 

 

Mail to:

University Bank dba Midwest Loan Services
2015 Washtenaw Ave Ann Arbor, MI 48104

California Consumer Privacy Rights Act (CPRA) Notice (01-2023)

About this Notice

This privacy notice explains how Midwest Loan Services a division of University Bank (Bank) collects and uses personal information about you. This notice is provided in compliance with our obligations under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA) of 2020.

Terms Used in this Notice as defined by the CPRA

  • Personal Information. Any information that identifies, relates to, or could reasonably be linked with a particular individual.
  • Sensitive Personal Information. Sensitive Personal Information means: (1) Personal Information that reveals an individual’s (A) social security, driver’s license, state identification card, or passport number; (B) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (C) precise geolocation; (D) a racial or ethnic origin, religious or philosophical beliefs, or union membership; (E) contents of mail, email and text messages, unless the Bank is the Intended recipient of the communication; (F) genetic data; and (2)(A) processing biometric Information for the purpose of uniquely identifying an individual; (B) Personal Information collected and analyzed concerning an individual’s health, sex life, or sexual orientation.
  • Biometric Information. An Individual’s physiological, biological, or behavioral characteristics, including information pertaining to an individual’s deoxyribonucleic acid (DNA), that is used or intended to be used, singly or in combination with each other or with other identifying data, to establish individual Identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

Categories of Personal Information We Collect About You

  • Personal Identifiers—name, alias, postal address, federal and state-issued identification numbers, including Social Security number, driver’s license number, and passport number.
  • Personal Information—name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, employment, employment history, financial information such as account number and balance, payment card details including credit and debit card numbers, and other financial information.
  • Characteristics of Protected Classes—race, national origin, age, sex, marital status.
  • Biometric Information—voice recordings.
  • Internet or Online Information—Internet or online information, such IP addresses and information regarding interaction with our websites, applications, or advertisements.
  • Audio and Visual Information—Photographs and voice recordings.
  • Professional or Employment-Related Information—work history
  • Inferences drawn from any of the above information

How and Why We Use Your Personal Information

  • Provide and manage products and services
    • Establish a relationship with you
    • Establish and process transactions for our products and services, including accounts, financing, and payment services
    • Support ongoing management and maintenance of our products and services, including providing account statements, online banking access, customer service, payments and collections, and account notifications.
  • Support

    our everyday operations, including meeting risk, legal, and compliance requirements

    • Perform accounting, monitoring, and reporting
    • Enable information security and anti-fraud operations, credit, underwriting, and due diligence
    • Support audits and investigations, legal requests and demands, exercise and defend legal claims
    • Enable the use of service providers for business purposes
    • Comply with policies, procedures, regulatory, and contractual obligations
  • Manage, improve, and develop our business
    • Market, personalize, develop, and improve our products and services
    • Conduct research and analysis to drive product and services innovation
    • Support customer relationship management

Whether Personal Information Will Be Sold or Shared

The Bank does not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate a consumer’s personal information to another business or third party for monetary or other valuable consideration. We may disclose this information to third parties to help us market our products and services to you or assist us with our own analytic use. We contractually prohibit these third parties from disclosing or using the information for other than the specified purpose. Under these circumstances, this information is not subject to opt-out or deletion.

How Long Your Personal Information Will Be Kept

The Bank will keep your personal information for as long as necessary while you are a Bank customer. Thereafter, we will keep your personal information:

  • As required by law or to comply with regulatory, compliance, or contractual obligations
  • To respond to any questions, complaints, or claims made by you or on your behalf
  • For legal defense or assertion of legal rights

We will not retain your personal information for longer than necessary for the purposes set out in this notice.

Additional information about our privacy practices may be found in our Privacy Policy, which is available by visiting our website www.midwestloanservices.com or by writing to us at Midwest Loan Services c/o University Bank, Attention: Privacy Department, 2015 Washtenaw Ave, Ann Arbor, MI 48104, to request a copy.